Help Desk Institute Hdi is the largest help desktechnical support professional association offering training , certification , benchmarking reports , research , discounted products , networking and publications. for over 13 years , hdi has worked to develop the technical support p www.helpdeskinst.com
ICSA: Welcome! Icsa is dedicated to promoting the development and awareness of the customer service profession through networking , education and research. www.icsa.com